Terms of service

Last updated: March 18, 2025

This Privacy Policy describes how VitaFizz (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from tryzoone.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, security questions and other information used for account security purposes.

  • Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information to fulfill your orders and provide services.

  • When you visit our Site or interact with our Services or advertisements, we, or third parties, may automatically collect certain information using online tracking technologies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing Products and Services.

  • To process your payments, fulfill your orders, send notifications, create and manage your account, arrange shipping, facilitate returns/exchanges, and integrate services such as Shopify.

Marketing and Advertising.

  • To send promotional communications and show personalized ads. For EEA residents, this is based on our legitimate interests per Art. 6(1)(f) GDPR.

Security and Fraud Prevention.

  • To detect, investigate, or act on fraudulent, illegal, or malicious activity. This includes monitoring accounts and orders. If you believe your account is compromised, contact us immediately.

Fraud Detection and Abuse Prevention.

  • We may process and analyze your interactions with the Site and Services to detect and prevent fraud, abuse, or other malicious behavior. We reserve the right to cancel suspicious orders or suspend accounts engaged in potentially fraudulent activities.

Chargeback Management.

  • We may retain and share relevant order data, communication logs, and usage information with payment processors or dispute resolution services in the event of a chargeback or payment dispute.

Communicating with You and Service Improvement.

  • To respond to inquiries, provide support, and improve the Services. This is based on our legitimate interest per Art. 6(1)(f) GDPR.

User Responsibility.

  • Users are responsible for providing accurate information. Misuse of the Services may result in account suspension or legal action.

Account Restrictions.

  • We reserve the right to restrict or terminate access in cases of suspected abuse or violations of our terms, including reporting to authorities or payment platforms.

Cookies

We use Cookies to operate and improve our Site and Services. For details, see https://www.shopify.com/legal/cookies. You can manage Cookies in your browser settings. Blocking Cookies may impact your experience.

Do Not Track

Our Site is not designed to respond to "Do Not Track" signals. Learn more at http://www.allaboutdnt.com/.

How We Disclose Personal Information

We may disclose your personal information to:

  • Vendors and third parties who perform services on our behalf.

  • Business and marketing partners.

  • Affiliates within our corporate group.

  • Authorities or parties in connection with a legal obligation, merger, or enforcement of terms.

In the past 12 months, we have disclosed the following categories:

  • Identifiers

  • Commercial information

  • Internet/network activity

  • Geolocation data

We do not use or disclose sensitive personal information without consent or to infer characteristics.

Third Party Websites and Links

Our Site may contain links to third-party sites. We are not responsible for their practices or content.

Children’s Data

Our Services are not intended for children. We do not knowingly collect information from children under 16.

Security and Retention of Your Information

We implement security measures but cannot guarantee perfect security. Information retention depends on account status, legal requirements, and dispute resolution.

Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your data

  • Port your data to others

  • Restrict or object to processing

  • Withdraw consent

  • Appeal our decisions

  • Manage marketing preferences

We may verify your identity before fulfilling requests and may request authorization proof for agents.

Complaints

You may contact us to raise concerns. If unsatisfied, you can escalate to your local data protection authority.

International Users

Your data may be processed outside your country. Transfers will comply with standard safeguards, such as Standard Contractual Clauses.

Contact

If you have any questions or would like to exercise your rights, contact us at:
Email: support@vitafizz.co

Unless stated otherwise, VitaFizz is the data controller of your personal information.